Complaints

If your complaint concerns either Cayman Brac Power & Light Company Limited (CBP&L) or Caribbean Utilities Company, Ltd. (CUC) your first step should be to contact their customer service department. If you are not satisfied with the way your complaint was handled by CBP&L or CUC, you should then refer the matter to the ERA. This web page outlines procedures for submitting complaints to the ERA. If at the end of the process you are unsatisfied with the way the ERA resolves your complaint, you may refer the matter to the Office of the Complaints Commissioner. The contact details for the Office of the Complaints Commissioner are listed below.

Contact Details for the Office of the Complaints Commissioner

Physical Address: 202 Piccadily Centre, 28 Elgin Avenue, George Town, Grand Cayman
Mailing Address: P.O. Box 2252, Grand Cayman KY1-1107, CAYMAN ISLANDS
Contact: Telephone: (345) 943-2220; Facsimile: (345) 943-2221; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.occ.gov.ky